H&M’s solution to the online shopping puzzle is pretty simple. The company is charging a flat $5.95 shipping fee, no matter how many items you order, and you’ll have 30 days to return items. Customers have to pay a $5.95 flat shipping fee for a prepaid return label, and there’s no option to bring items into local stores for exchange or credit.
I like that, it’s straightforward. And I like H&M. I hate shopping for clothes, but I can stomach walking into an H&M. I can stomach even more going to their website, so win-win.